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Privacy Policy

Welcome to the corporate website of CP AXTRA AC CORPORATION ("Makro Philippines", "we", "us", or "our"). This Privacy Notice explains how we collect, use, disclose, retain, and protect your Personal Data when you visit our website or otherwise interact with us.

"You" refers to visitors to our website, customers, prospective customers, vendors, suppliers, business partners, employees, applicants, and other stakeholders.

Our Role in Your Data Privacy

This Privacy Notice applies to your use of Makro Philippines’ website (https://       .com), including Personal Data collected through our website, applications, customer interactions, events, and other online and offline channels.

Please read and understand it before providing us with your personal data.

Our responsibilities

We process information pursuant to Makro Philippines Privacy Policy.

Your responsibilities

  • Read and understand this Privacy Notice before providing us with your Personal Data
  • Ensure that any information you provide us is complete, accurate and up-to-date.
  • If you provide us with Personal Data about other people, we will use that information only for the specific purpose for which it was provided to us. By providing such information, you warrant and confirm that you have the right to authorize us to process it on your behalf in accordance with this Privacy Notice.

When and How We Collect Data

  • We collect Personal Data whenever you interact with us through our website. Here’s when and how we do this:
    • You interact with us through our “Contact Us” form
    • You provide personal information in relation to inquiries, requests, and other concerns.
    • You provide Personal Data to enable us to perform a contract with you or provide our products or services

What Type of Personal Data We Collect

  • When you inquire about our products and services in this website through Contact Us, we collect and process the following personal information that you provide:
    • Full Name
    • Email Address
    • Contact numbers – Telephone Number and/or Mobile Number
    • Location – Home Address and/or Business Address
    • Any other information that you voluntarily decide to share with us

How and Why We Use Your Personal Data

  • Under the Data Privacy Act, we can only use your Personal Data for certain specified purposes and where we have a legal basis to do so. Here are the reasons for which we process your data:
    • Providing you with the information on the topic that you have requested
    • Processing employment applications
    • Processing supplier or business partner applications
    • Responding to your feedback
    • Enhancing your customer experience by delivering products and services that match your preferences and needs
    • Processing of information for statistical, analytical, and research purposes.

Your Privacy Rights

You may exercise your rights as a data subject by contacting our Data Protection Officer through dataprivacy@makro.com.ph or +63 945 314 6298.

Please note that requests to exercise your data subject rights are subject to the applicable requirements and conditions under relevant data privacy laws and regulations. Where permitted under applicable law, we may charge a reasonable administrative fee for processing.

You Have the Right to Access Information We Hold About You

You may instruct us to provide you with any Personal Data we hold about you, subject to providing us with appropriate evidence of your identity.

  • We may withhold personal information that you request to the extent permitted by law.
  • You may instruct us at any time not to process your Personal Data for marketing purposes.
  • You will be asked to expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for the same purpose.

We Use Data to Tailor What You See

We may use your data to determine whether we should let you know information that might be relevant to you (for example, tailoring emails sent to you based on your interests or behavior). Otherwise, the only circumstances in which we will do this is to provide service to you.

You Have the Right For Your Personal Data to be Erased

You can do this by asking us to suspend, withdraw, remove or destroy your Personal Data, where the retention of such Personal Data is no longer necessary for the purposes for which it was collected or as otherwise permitted by law.

You Have the Right to Lodge a Complaint Regarding Our Use of Your Data

Please tell us first, so we have a chance to address your concerns. If we are unable to resolve your concern, you may lodge a complaint to the National Privacy Commission.

You Have the Right to Damages

Please tell us first, so we have a chance to address your concerns. If we are unable to resolve your concern, you may lodge a complaint to the National Privacy Commission.You have the right to damages arising from inaccurate, incomplete, false, unlawfully obtained or unauthorized use of your personal data by Makro Philippines.

How Secure is the Data We Collect?

We do our best to ensure that your Personal Data is protected and your privacy is preserved.

We use physical, technical, and organizational measures to protect your personal data against loss, theft, and unauthorized access, disclosure, copying, use, or modification. These practices include:

  • Use of secured servers behind advanced threat protection appliances, firewalls, encryption and other security tools.
  • Use of standard encryption tools such as SSL (Secure Socket Layer) to help protect personal data and to keep information collected secure.
  • Website/application security testing conducted by a third party prior to it being launched and when major changes have been applied.

 

In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who are qualified and authorized to process them. All such persons, wherever they are located, are required to protect the confidentiality and privacy of your personal data in a manner consistent with our privacy policies and practices.

How Long Do We Store Your Data?

We shall retain your personal data obtained via our  “Contact Us” form for a period of one (1) year from the fulfillment of the declared purposes or allowable criteria for its processing for such period as we may be required to do so by applicable law, if any.

We may retain such Personal Data for a longer period where required or permitted by applicable law, or where necessary to establish, exercise, or defend legal claims.

Thereafter, your personal information shall be securely deleted or disposed of in a manner that would prevent further processing, unauthorized access, or disclosure to any other party or the public. Specifically, all personal data in electronic form will be deleted from our databases, following the retention period stated above.

Third-parties Who Process Your Data:

Fulfillment of Legitimate and Business Purposes

In fulfillment of the stated purpose/s that you consented to, we may disclose your personal information to the following parties:

  • Our employees and officers;
  • Professional advisers such as lawyers and auditors;
  • Our parent entities ACX Holdings Corporation and Makro ROH Company Limited and all its subsidiaries and affiliates; and
  • Our technology and service providers

 

And in order to comply with legal and statutory compliance, we may disclose your personal data:

  • To the extent that we are required to do so by applicable laws, rules, and regulations.
  • In connection with any ongoing or prospective legal proceeding.
  • To any person whom we reasonably believe may apply to a court or other competent authority for disclosure of such personal information where, in our reasonable opinion, such court or authority would be reasonably and would likely to order the disclosure of such personal information.

 

Any company/entity with which we share information about you for the above purposes is contractually required to comply with confidentiality standards, undertake to respect any individual’s right to privacy, and comply with the Data Privacy Act. We also require that these organizations use this information only for our purposes, and follow our reasonable directions with respect to the use and protection of this information. This includes organizations which handle or obtain personal information as technical and service providers for Makro Philippines who, in addition to the above measures, undergo our due diligence that includes their data protection practices.

Privacy Policies of Third-party Websites and Social Media Platforms

Our website contain hyperlinks and details of third-party websites, including social media platforms. We have no control over and are not responsible for the privacy policies and practices of third parties.

We therefore advise you to study their privacy policies before providing them with any personal information. Once you leave our website, you should check the applicable privacy policy of the third-party website to determine how they will handle any information they collect from you.

Cookies and Similar Technologies

We use cookies to provide you with a better and more personalized user experience. Unless you adjust your browser settings to refuse cookies, we will use cookies when you interact with Makro Philippines’s corporate website. Please note that where third parties use cookies, we have no control over how those third parties use those cookies.